Program Management

Many technology companies have a project management methodology that aids them in implementing systems. At Ingenium, we focus on helping our clients solve business issues. We understand that the successful implementation of complex operational systems requires a broader knowledge that can only be acquired from years of experience. That is why we go well beyond typical project management.

Our approach to both strategic and operational level management, refined over decades of overseeing enterprise wide efforts, ensures controlled resource allocation, realistic schedule definition, and concise lines of communication. We have supported Federal, State, Local and commercial entities in planning, analysis, and implementation over a diverse range of disciplines required to advance operational objectives.

Areas of Program Management in which Ingenium offers support include:

  • Establishing objectives and implementing best practices such as those based on CMMI, ISO, Agile SCRUM and Lean 6 Sigma
  • Defining automated tools to foster communication, data collection/review in support of PMO/Governance objectives
  • Defining Measurement and Analysis (metrics) Capabilities/review and documenting Organizational Processes
  • Developing and creating deployment plans based on Measurement and Analysis (metrics) Capabilities
  • Working with the organization’s representatives to document Processes and Product Quality Assurance Plans
  • Establish Process/Product Monitoring Capabilities
  • Establish Risk Monitoring/Control Functionality
  • Defining Training Objectives and Plans
IT Strategic Planning

Strategic planning for IT must occur as a fully integrated component of overall business planning for an organization. While this ensures the more obvious aspects of successful IT planning—aligning IT and business goals—it also institutionalizes a blended strategic approach better suited to adaptive, complex IT/business decision making.

It is no longer sufficient for IT to respond or react to business goals. That often fails to completely bond IT with key business drivers and form the kind of synergies that are crucial for pursuing and achieving those goals. IT needs to be a forethought rather than an afterthought in order to be successful.

This understanding has helped Ingenium refine a holistic approach to IT strategic planning that differentiates us from our competitors. While many activities are standard to the plan development process (needs assessment, asset assessment, gap analysis, etc.), Ingenium facilitates a planning team from the customer's organization with expertise targeted to the different aspects of those activities:

    • Business analysts
    • Technology analysts
    • Financial experts
    • Human resource professionals
    • CIO-grade leadership

    The accepted approach to IT strategic planning may seem simple, but within each assessment and analysis activity there are complexities that span an organization's different departments and disciplines and their role in the enterprise's overall mission.

IT Lean

The principles of "Lean" thinking can help an organization deliver to both internal and external customers—IT products and services of considerable value with minimum outlays of vital resources.

Ingenium delivers Lean practitioner expertise and Lean implementation modeling by bringing together both service provider and service customer to perform value-stream mapping, a bottom-up process with top-down direction.

Value-stream maps provide a detailed, comprehensive representation of IT activities and their intended outcomes; they differ from standard process analysis by including material resources as well as activities. Value-stream maps help organizations identify waste—both materials and man hours—and remap activities to establish leaner operational flow.

Balanced Scorecard

Ingenium uses Balanced Scorecard expertise as an essential part of its performance management framework. Balanced Scorecard provides an effective and successful tool for identifying and aligning strategic IT objectives, and assessing the success of tactical and strategic IT activities.

By plotting strategic IT objectives across Balanced Scorecard perspectives:

    • Financial
    • Customer
    • Internal Business Processes
    • Learning & Growth

    Ingenium analysts and planners can help your organization gain visibility into the effectiveness of plan execution.


Capability Maturity Model Integration (CMMI) is an additional process improvement approach that Ingenium utilizes in the management of our client's programs/projects.

CMMI helps to integrate traditionally separate organizations functions, process improvement goals and priorities, quality process guidance, and a reference point for appraising processes currently in place.

CMMI models provide a guideline for the development and/or improvement of processes to meet the business goals of an organization.

IT 6 Sigma

Six Sigma is a business management strategy that seeks to improve the quality of business process outputs. This is accomplished by identifying and removing the causes of errors and minimizing the variables in those processes.

Ingenium has integrated Six Sigma quality management methods into its Quality Management System (QMS) and created a special organization within our company who are experts in these methods. We utilize Six Sigma methodologies in the management of our client's programs/projects using defined steps with quantifiable results.

PMO Establishment and Operation

Ingenium's supported PMO's are planned and developed to facilitate such essential operational elements as:

    • A "no surprises" approach to communicating
    • Schedules and deliverables definitions
    • Resource control allocation
    • Funding levels and burn rates
    • Contract compliance monitoring
    • Ensuring quality control of day-to-day operations
    • Preparing for and managing third party audits and certification reviews

    For our PMO efforts, Ingenium implements a secure portal, uses enterprise ERP applications and deploys decision dashboard tools. This allows us to automate functions and track project data to provide comprehensive, transparent, and cost effective management and governance capabilities.

    Key functions Ingenium strives to institute in PMO operations include:

      • A focused and committed program management executive structure to provide dedicated leadership
      • Ensure strong communications between a controlled constellation of groups thus facilitating governance capabilities that truly represent the spirit and objectives of the organization
      • The deployment of portal and integrated ERP applications as directed to facilitate ready, effective management and cost accounting
      • A dedicated, independent quality oversight function directly reporting through the PMO to the executive team.

ITIL Service Management

Information Technology Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. Ingenium's ITIL Service Management ensures that IT services are aligned to the needs of the business and support its core processes.

We provide guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. ITIL Service Management key capabilities are built into the core of Ingenium:

    • Support Business Outcomes
    • Enable Business Change
    • Manage Risk in Line with Business Needs
    • Optimize Customer Experience
    • Show Value For Each Investment
    • Continually Improve

Case Study
Defense Information Systems Agency (DISA)

Application: Contracting Officer’s Representative Administrative System (CORAS)

Ingenium teams developed one of the first web based contracts and procurement support applications for DISA. It is a web based application to implement secure e-signature for obligation of procurement dollars. CORAS is accessible worldwide and utilizes PKI technology. Ingenium developed interfaces to legacy DoD systems to accommodate one-time entry of procurement related accounting data. Ingenium participated in the design of the data center and hardening of individual servers that support CORAS. Not only did CORAS improve accuracy and reduces errors that were prevalent in a manual paper based process, but it also significantly decreased DECC IT procurement cycle time.