IT Systems Development and Sustainment

Guided by our CMMI Level 3 and ISO 9001-2008 practices, Ingenium provides engineering and administration services for projects involving software development, test and deployment environments, SharePoint management, enterprise-wide ERP systems, and network/communications development and sustainment. In those cases where our Federal, State, County or commercial clients have outsource their IT operations to our firm, we have consistently met workload service levels while balancing costs by utilizing effective, innovative staff resource and hardware and software solutions. We have assisted customers in making informed, practical decisions when it comes to the replacement of outdated technologies–decisions that yield a long-term return on investment while providing optimal functionality, agile support and operational flexibility. As an example of our IT Managed Services experience, Ingenium provided omnibus technical and functional advisory and analysis support and IT management and operations support to the Air Force’s Aerospace Maintenance and Regeneration Group (AMARG) the Aerospace Maintenance and Regeneration Group. Ingenium's technical approach centered on hiring and empowering a highly skilled and experienced project team and establishing a portfolio of industry leading commercial-off-the shelf (COTS) products and vendors highly relevant to AMARG's mission. The team implemented the Oracle 11i product suite, establishing compliance with the working capital fund requirements for system capabilities and security, while automating AMARG’s project specific financial processes to manage a budget of $25 million. The team’s work improving HP-UNIX system administration and related procedures yielded system reliability and availability greater than 99.9%.

Systems Administration

Ingenium provides enterprise-wide, domain specific software systems, as well as communications systems, administration establishment and operational support. These environments include those based on the SharePoint web-based collaborative suite, secure and un-secure LAN/WAN infrastructures and complex internet hosting capabilities. In support national, critical help-desk and network ops facilities we consistently meet SLAs, while at the same time proactively ensuring our clients are aware of and positioned to exploit the most current best practice and technological tools. We have helped customers make informed practical decisions when it comes to the replacement of outdated technologies-decisions that yield a long-term return on investment while providing optimal functionality, agile support and operational flexibility.

Ingenium brings a full lifecycle design approach to those telecom and network operations outsourced to our engineering teams. We provide tier-1 network reliability and availability so that our clients a avail the best opportunity to focus on their core business. We bring economies of scale that significantly decrease the costs of network equipment upgrades. At numerous military and healthcare engagements, our engineers and architects deliver a full range of network services, from design through mission-critical support to thousands of users requiring the highest levels of 24x7 network availability.

Systems Engineering

Ingenium outsourced IT experience includes managing large switching systems covering geographically dispersed campuses to integrating multi-vendor platforms performing global voice, data, and video communications. Skillful leadership, practical and scalable solutions, and minimizing the cost and time to deployment represent the key factors to project success. Our approach embraces a collaborative process that allows us to field more knowledgeable teams who are capable of making immediate decisions based on real conditions, information, and customer expectations. We interlace all components of our customer's requirements with other special considerations like redundancy, return to service, and contingency operations during catastrophic events. We regard and manage your telecommunications infrastructure as it should be: an essential, vital utility within your organization.

Data Base Administration

Ingenium database expertise offers the strength and capabilities to fully administer even the most complex database environments and guarantees the safety and availability of your mission-critical data. Our database capabilities are comprehensive, performing everything from basic installation and configuration to full administration. We can manage database access and security, manage and monitor critical log files, perform regular back-ups, and provide data recovery and restoration. We develop database administration strategies that address your business requirements and mitigate the risks to mission-critical data.

Help Desk Management

Ingenium has set the standard for help desk support for government, military, and healthcare organizations. We bring tool-based help desk skill and experience that has supported more than 100,000 users, in engagements ranging from a few hundred users to more than 25,000. We deliver call resolution capabilities ranging from simple "how-to" questions to tracking and reporting on network outages. At many contract sites with multiple support locations, Ingenium has helped organizations consolidate their help desk structures into what we call enterprise service centers (ESC): a single point-of-contact for users offering centralized support that helps increase efficiencies while reducing costs. At all Ingenium engagements, we bring a full life-cycle approach to problem management at the help desk, assuming problem ownership from inception through resolution. Feedback mechanisms based on statistical samplings of users help us monitor our performance. To date, Ingenium help desk solutions and support have achieved customer satisfaction ratings of greater than 96 percent based on end-user surveys.

Systems Deployment and Sustainment

Our approach to telecommunications technology is grounded in one basic principle: will it meet the customer's needs today and in the future? Economics, the state of emerging technologies, and workforce behavior all represent critical factors in defining telecommunications requirements. Once a customized technology plan is developed, Ingenium can support your organization with our experience in the following activities:

  • Deployment of robust OC-192 lines supporting high-speed data transfer rates
  • Multi-protocol label switching (MPLS)
  • Architecting network operations centers
  • Managing data centers
  • Implementing workforce mobility capabilities, including wireless PDA services

Records Management

According to Forrester Research, more than 75 percent of companies have two or more records repositories, and nearly 25 percent have as many as 15. Many organizations have sensitive records and similar content distributed among multiple records management systems. For regulated organizations, the content isolated in disparate systems can mean the difference between compliance and non-compliance. For all entities, public and private, vulnerability of records or potential mismanagement can significantly damage an organization’s reputation or threaten their security. Ingenium can develop a complete lifecycle records management solution for your organization. Complete records management focuses on secure retention and disposition: how long to keep something and when to destroy it. Our experts in records management consulting and business process analysis have developed consistent, standards-compliant solutions for both electronic and physical records. We can help you develop a process for creating an electronic file plan, developing retention rules, and implementing principles for complete records lifecycle. Further, Ingenium brings compliance expertise numerous governing standards, such as HIPAA records compliance.