Health Services

The healthcare industry is counting on technical innovation to drive improvements in the overall effectiveness and efficiency of the care delivery process. The disparity between the number of patients seeking care and the trained staff available to treat them continues to increase.

The industry is rapidly moving away from Fee-For-Service payment models to Performance Based Models that focus on patient outcomes. The role of Population Health Management puts more pressure on providers to:

  • Better engage stakeholders
  • Improve systems and processes
  • Provide a continuum of care that spans a lifetime
  • Integrate applications so the “whole story” of a patient is captured

It is also important to strengthen accounting and auditability to protect against fraud and penalties. Hospitals and Government Agencies need to ensure the infrastructure that undergirds these systems and processes is current, sustainable and protected. And you need to develop the kind of measurements and reporting that allows you to manage the quality of outcomes which stakeholders demand and upon which payers pay.

The myriad of systems that are required to support these highly specialized and regulated functions can be overwhelming to Providers and their IT organizations. That’s where Ingenium shines. Bringing expertise across multiple platforms, years of experience supporting day to day operations of multiple hospitals, clinics, and long-term care facilities, we can bring the right expertise to assess and resolve complex problems that are weighing down your organization.

Compliance

Compliance with the Health Insurance Portability and Accountability Act (HIPAA) poses new challenges of reinforcing an organization’s IT infrastructure. Where HIPAA Privacy focus’ on paper records, HIPAA Security requires much greater oversight to protect and secure all electronic health records, also referred to as electronic Protected Health Information (ePHI).

Historically, the largest threats have emanated from poor or non-existent business processes, mistakes by internal users or the occasional theft or retirement of equipment (such as copiers) housing ePHI. However, the new frontier in identity theft has become the medical record.

Hackers realize the life span of a stolen credit card may be minutes, but a well populated medical record provides opportunity for fraud against many payers in addition to credit theft. No electronic medical record (EMR) system can “certify” or protect you against these threats. Having the staff, skills, processes and diligent execution is your only defense.

Industry Knowledge

Ingenium brings deep experience and knowledge of commercial and military healthcare, helping clients benefit from the advantages of technology. We offer comprehensive IT outsourcing, software development, and network/infrastructure management.

We understand the industry and the particulars of its environments. We begin with a strategic plan to capture immediate value by considering regulatory changes, compliance risks, merger and acquisition plans, revenue cycle, patient, staff and contractor engagement and system interoperability.

We seek to phase in technologies that increase the functionality, integration, and operation of critical hospital information systems while reflecting the budget realities.

Data Security

We understand that the protection of patient information depends on a secure enterprise infrastructure, as well as the need for Internet applications that provide secure electronic access to data and increase visibility for patients and their families.

As a result, our work in healthcare over the past two decades has resulted in solutions that yield ROI, decrease total cost of ownership, and improve productivity while allowing our clients to focus on their core business: patient care.

Commercial, Community and Military Healthcare Providers

For over 20 years, Ingenium has been supporting healthcare IT systems development and operation. We are dedicated to providing reliable access to patient information, enabling global connectivity between providers and patients, and facilitating faultless data integrity and security.

We take our dedication to healthcare seriously. Our work with public hospitals, the Military Healthcare System, and with the CDC has required a focus on proven and leading-edge technologies as well as current scientific/clinical capabilities. A result of our broad experience is the understanding of the social, cultural and ethical concerns impacting community focused care delivery. This sensitivity in an IT provider is critical when balancing the demands for transparency against the mechanisms for protecting patient data.

Case Studies
Dimensions Healthcare System of Maryland

Solution: IT Support Services

Dimensions has relied on Ingenium to provide enterprise system administration as well as network, desktop, and telecommunications support for eight facilities and growing. We support over 200 servers; multiple sites with over 2,000 users and 1,000 printers.

North Atlantic Regional Medical Command (NARMC)

Application: Military Medical Tracking Systems (MMTS) (.NET based Application)

We developed MMTS to more efficiently manage care for soldiers returning from combat tours in Iraq and Afghanistan, the system facilitates collaborations between case managers and company personnel. It provides accountability, risk management, and visibility to leadership, and is currently across four MTFs, including WRNMC, Ft. Meade, Ft. Bragg and Ft. Knox.

This is currently the Army’s tool of choice for wounded warrior care management.

Walter Reed National Medical Center (WRNMC)

Solution: Resolve a host of complex management and technology objectives

Our work directly resulted in enhanced service and reduced time and cost of healthcare delivery to our wounded and disable members of the armed forces. We re-engineered and streamlined processes for records management, medical document publishing, user training, and credentialing.

In addition, we automated many of the manual tasks associated with these processes and moved them into a Web-based workflow solution.